How we collect claims

Stacks of coins

We distinguish between two collection methods: voluntary collection and legal enforcement.

Voluntary collection – you decide

Voluntary collection means that you can influence how you pay the claim.
This means that you can establish a payment agreement yourself, either an agreement for payment by instalments or for postponement of payment.

Legal enforcement – we decide

If you do not pay the claim voluntarily, we initiate legal enforcement proceedings. Legal enforcement proceedings mean that we can make deductions from your pay or National Insurance benefits, or that we can secure the claim by establishing a charge on your assets such as real property, bank accounts or securities.


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